Archive for the ‘podcasts’ Category

Better User Experience Podcast #20: A Test-Case of Drive-By User Testing

December 26, 2011 2 comments

It’s the day after Christmas and boy am I fat and happy. Great time and good food with the family.

Last week, before all the holiday cheer broke out, Newman and I did our first drive-by user test.

You might have seen it.

On today’s podcast we have a little before and after action going on. This podcast was actually shot before and after the video above. We captured our thoughts on what we thought would happen and then take a look back at what happened and what we learned from the experience. It’s a good one!

Listen Now


Better User Experience Podcast #19 – The Top 10 Key UX Concepts We’ve Learned in the Past 4 Months

December 19, 2011 Leave a comment

We’ve been doing this learning-about-UX thing for a little over 4 months now. On today’s podcast we take a look back at the Top 10 things we learned in that time. If you’ve been following the site over the past week you know that we’ve already covered this material in two posts. But like any good discussion, we dig a bit further into each topic on the podcast.

Top 10 Key UX Concepts We’ve Learned (So Far)

10. Proactive vs. Reactive
9. UX Testing Resistance
8. The Power of Process
7. The Difference Between User Experience and Usability
6. The Critical Path
4. Prove vs. Improve
3. Signal vs. Noise / Information Theory / Entropy
2. Quick Tests Can Be Valuable
1. There’s a Great UX Community

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Better User Experience Podcast #18 – An Interview with Paul Veugen from Usabilla

December 12, 2011 Leave a comment

This week’s Podcast has a special guest, Paul Veugen, who comes to us via Skype  from the Usabilla Headquarters in Amsterdam Holland.  Conducting the interview I was a bit nervous – I stumbled, said ‘um’ too many times, but regardless of that, we had a pretty good time.  I think you’ll enjoy it.

We talked about the tool and how it can be used, naturally.  But we also discussed, what I feel makes Usabilla stand out – it’s organizational culture.  It’s a relatively new company,a start-up.  Paul humbly describes it in a matter of fact tone.  He needed a tool for his university studies and cobbled it together.  Then, a friend convinced him to build it as a scalable app and they started a company.  He got some clients and then got some external funding.  “See, it’s fuggin’ simple”, says the Tenacious D frontman Jack Black.  The Usabilla team’s creativity is evident in their use of social media – in blog posts, updates, and interesting uses of the tools – like a report created for the wider community on UX on eCommerce Sites. They get it and it shows.

It’s not so much what they do (usability testing) but how they do it.  Plainly stated, I think they are having fun.  And, fun is contagious.  So, thank you Paul and the Usabilla gang, for sharing with us.  Good luck and Enjoy!

Remember you can subscribe to our podcast on iTunes – new episodes every Monday!

Better User Experience Podcast #17 – Mis-Adventures in User Testing

December 5, 2011 Leave a comment
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Better User Experience Podcast #16 – Bounce Rates, Inspectlet, and Decision Fatigue

November 28, 2011 Leave a comment

Are you ready for some PODCAST?!  While the Giants and the Saints battle on the gridiron, Ben and I delve into the finer points of website Bounce Rates and the magic of Inspectlet user interaction videos – Yes, I just made that up, “User interaction videos”.  If you watch them, you’ll feel inspired as well.

Remember you can subscribe to our podcast on iTunes – new episodes each week!

Posts we reference in the podcast:

BUX – Using Bounce Rates in Google Analytics to Improve Your Web Site’s Critical Path – Easier is Better than Better

NYT – Do You Suffer From Decision Fatigue?

Better User Experience Podcast #15 – Remote User Testing With Usabilla

November 21, 2011 Leave a comment

Today it’s “Show and Tell” time on the podcast.  I’ve brought “Usabilla” to the front of the class for you to enjoy – in living color.  Podcast #15 is ALSO Screencast #1.  Your welcome internet community – the future of communications technology is here (may not be available in all markets)

[Note from Ben: The upload choked. I’m uploading it again and it’ll be here soon. It’s the screencast to go with the podcast, but you can enjoy the podcast without watching the screencast… That said, I’ll have it up as soon as possible.]

Ben and I discuss to the process to create a test and how it might fit into a site design / revision process.  We also brought in our old friend Feng-GUI to help ‘triangulate’ the results. We agreed that the standard questions were lacking and probably not going to reveal actionable data.  And, we finish the show with the love triangle between chocolate, peanut butter and jelly.  ENJOY!

Subscribe to our podcast on iTunes – Insightful episodes each week!

Posts we reference in the podcast:

BUX Post: Simple Usability Tests with Usabilla



Usabilla Blog post – Five things you can test under five minutes

Destiny’s Child – Bootylicious

Better User Experience Podcast #14: Visual Design vs. Information Design

November 14, 2011 Leave a comment

In today’s podcast, Newman and I spend a few minutes reviewing the blog posts from last week, look at visual design and information design and we tackle the idea of a monthly report – why you’d want want, what should be in it and how it should be used.  It’s a good one!

If you haven’t already, be sure to subscribe to our podcast on iTunes – new episodes are available every Monday!